At luckace, your privacy matters as much as your next big win. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a luckace player in the Philippines.
Six core commitments that define how luckace handles your personal information.
luckace uses industry-standard SSL encryption and secure server infrastructure to protect your personal and financial data from unauthorized access at every step.
luckace does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data stays within the luckace ecosystem.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by luckace.
luckace uses cookies to improve your experience and analyze platform performance. You can manage cookie preferences at any time through your browser settings.
Identity verification data collected during KYC is used solely for regulatory compliance, fraud prevention, and responsible gaming purposes — never for unsolicited marketing.
Marketing communications from luckace are always opt-in. You can unsubscribe from promotional emails or SMS at any time through your account settings or by contacting support.
Summary: luckace ("we," "us," "our") is committed to protecting the privacy of all users of the luckace platform ("Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering for or using the luckace Platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 luckace operates an online gaming and casino platform accessible at luckace.one, offering casino games, bingo, slots, and sports-related content to players in the Philippines. As part of delivering these services, luckace necessarily collects and processes certain personal information about its users.
1.2 This Privacy Policy applies to all personal data collected through the luckace website, mobile platform, customer support channels, and any other touchpoints through which you interact with luckace.
1.3 luckace acts as the personal information controller in respect of the data described in this Policy. We are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently.
1.4 This Policy should be read alongside our Terms & Conditions, which govern your use of the luckace Platform more broadly.
2.1 luckace collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, home address | Account communication, support, regulatory notices |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection, analytics |
| Usage Data | Games played, session duration, betting history | Responsible gaming monitoring, personalization |
| Marketing Data | Communication preferences, promotion responses | Sending relevant offers (with your consent) |
2.2 luckace does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or as mandated by applicable law.
3.1 Directly from you — when you register a luckace account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey, or participate in a promotion.
3.2 Automatically — when you access and use the luckace Platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies.
3.3 From third parties — luckace may receive data about you from identity verification service providers, payment processors (such as GCash and Maya), fraud prevention agencies, and analytics providers, where permitted by law.
3.4 From publicly available sources — in limited circumstances, luckace may supplement your profile with information from publicly available sources for fraud prevention or regulatory compliance purposes.
4.1 luckace uses your personal data for the following purposes:
4.2 luckace will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
5.1 luckace processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
6.1 luckace does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
6.2 All third parties with whom luckace shares personal data are required to handle that data in accordance with applicable privacy laws and luckace's data protection standards.
luckace will never share your personal data with advertisers, data brokers, or unrelated third parties for marketing purposes without your explicit consent.
7.1 luckace uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit the luckace website.
7.2 luckace uses the following types of cookies:
7.3 You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the luckace Platform. Refer to your browser's help documentation for instructions on managing cookie preferences.
8.1 luckace retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation.
8.2 The following general retention periods apply:
8.3 When personal data is no longer required, luckace will securely delete or anonymize it in accordance with our internal data disposal procedures.
9.1 luckace implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 While luckace takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, luckace will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.
Your role in security: You are responsible for keeping your luckace login credentials confidential. Never share your password with anyone, and contact luckace support immediately if you suspect unauthorized access to your account.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by luckace:
10.2 To exercise any of these rights, please contact the luckace Data Protection Officer using the contact details in Section 14. luckace will respond to all valid requests within thirty (30) days of receipt.
10.3 luckace may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.
11.1 The luckace Platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gambling regulations. luckace does not knowingly collect personal data from individuals under the age of 21.
11.2 If luckace becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the luckace Platform, please contact us immediately at the details provided in Section 14.
Gambling is addictive. Know when to stop. luckace is committed to protecting minors and vulnerable individuals. Players must be 21 years or older.
12.1 The luckace Platform may contain links to third-party websites or services for informational purposes. luckace is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12.2 The inclusion of any third-party link on the luckace Platform does not constitute an endorsement of that third party's privacy practices or data handling standards.
13.1 luckace reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The revised Policy will be published on the luckace Platform with an updated effective date.
13.2 Where changes are material, luckace will notify registered players via email or through an on-platform notification prior to the changes taking effect. Your continued use of the luckace Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.
13.3 We encourage you to review this Privacy Policy periodically to stay informed about how luckace protects your personal data.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way luckace handles your personal data, please contact our Data Protection Officer:
14.2 If you are not satisfied with luckace's response to your privacy concern, you may escalate your complaint to the National Privacy Commission of the Philippines.
luckace is committed to resolving all privacy-related concerns promptly and transparently.
Your data is safe with us. Join thousands of Filipino players who trust luckace for a secure, fair, and exciting online gaming experience — from Bingo and Slots to live casino action. Must be 21 or older to register.
Gambling is addictive. Know when to stop. | 21+ Only | Philippines